For Students

• 1.The student will be eligible for a refund of the fee amount paid for tutoring services at our platform only if-
  • 1.1.The student has paid the tuition fee directly to our company A/C.
  • 1.2.Our management is responsible for any loss you have due to our management mistake.
  • 1.3.Tutors provided by us are responsible for any mistake or loss you may have. In this case, we will refund the tuition fee only if we have got the fee amount in our company A/C from students/parents.
• 2.The management will not be liable to a student/parent for a refund of the fee amount paid for tutoring services directly to the Tutor.

For Tutors

• 1.Membership Plans
  • 1.1.The tutors will be eligible for a refund of the amount paid for the subscription plan at our platform only if-
    • 1.1.1.Our management is responsible for any mistake or loss you may have.
    • 1.1.2. Tutors have got zero leads from us on their dashboard until the expiration of the subscription plan period.
  • 1.2. Tutors can request a refund only after 45 days of purchase of the subscription plan not before that.
  • 1.3. The tutors will not be eligible for a refund of the amount paid for the subscription plan at our platform if-
    • 1.3.1. The leads are available on their dashboard and they are not using it.
    • 1.3.2. If tutors have a budget issue because we do not take any guarantee for the tuition budget of any leads, however, we try to .provide a high budget lead on the behalf of tutors’ experience and expertise.
    • 1.3.3. Tutors ask to cancel their membership after the purchase of the subscription plan due to any reason (i.e. location shift, job change, mind change, etc.)
    • 1.3.4. Tutors have got leads from us but they are not able to convert for any reason like (tutor quality, distance, Budget, etc).
    • 1.3.5. We found that tutors are involved in any fraudulent activity, violate our guidelines/terms and conditions, and misbehave with students/parents/our team. Note: In the case of point 1.3.5. your tutor’s account will be suspended/banned permanently.

For Tutors 2. Coins Reimbursement

• 2.1. Coins will be reimbursed to the tutors’ account only if-
  • 2.1.1. Tutors get incorrect information (i.e. wrong contact no., address, or other necessary information) about students/parents from our side.
  • 2.1.2. Leads provided by us are fake (i.e. contact no. is continuously switched off, not reachable, or not found)
  • 2.1.3. Feedback of leads gets updated/submitted by the tutors within 2 days of viewing the leads.
  • 2.1.4. If our team’s investigation is in favor of tutors' feedback then only we reimburse coins.
• 2.2. Coins will not be reimbursed to the tutors’ account if-
  • 2.2.1. Tutors get any low-budget lead and they agree to convert it into tuition but later for any reason if they ask for a reimbursement.
  • 2.2.2. Leads are opened by tutors but not converted into tuitions for the following reason-
    • (a) Distance/Location issues.
    • (b) Internet network issues.
    • (c) The tutor’s teaching quality is low ( Reported by parents).
    • (d) Budget issues.
    • (e) Continuously demo cancellation issues.

For School and Colleges

• 1. Schools and colleges will be eligible for a refund of the amount paid for any of our services on our platform only if our management is responsible for any loss you have due to our management mistake. In case we found that schools and colleges associated with us are involved in any fraudulent activity, violate our guidelines/terms and conditions, and misbehave with students/parents/our team their account will be suspended/banned permanently.